At Luscaro, we believe that true luxury is defined by quality, craftsmanship, and timeless design, not by inflated price tags. That’s why we focus on delivering the highest quality at the most reasonable price, offering exceptional value without the overpricing often seen in well-known designer labels.

Every garment is created with perfectly tailored cuts by a German tailor, ensuring a precise fit and refined silhouette for any occasion - whether formal, casual, or in between. Our designs are timeless and versatile, appealing to every age group and transcending seasonal trends.

Luscaro is made for natural leaders, and men who appreciate elegance, comfort, and durability, garments you’ll wear for years, not just a season.

• Once your order has been shipped from our warehouse you will receive an email with tracking details*
• Tracking details will be activated by the courier within 24-48 hours**
• Please click on the link in the email to see the latest delivery information
• For problems with delivery see 'Delivery Problems' below

*Please check your spam folder

**During peak periods, it may take longer for the courier to activate your tracking information

Once your return shipment has been received by Luscaro your Exchange will be shipped within 3-6 working days*

• When Luscaro receives your return shipment, your shipment will be processed
• Processing time is approximately 3-6 working days
• You will receive an email with NEW TRACKING details, once your exchange is shipped
• Please consult the NEW TRACKING details for the expected delivery date

Important Information:

• We do not send a message to confirm the receipt of your return shipment**
• During processing time, your return shipment goes through quality control
  
• If items are unavailable (sold out), you will be informed
• Any price difference will be resolved by sending the customer a payment request or by initiating a refund for the price difference. 
  
• All refunds will be made to the original payment method

*During exceptional peak periods processing times may be longer.

**Please consult your tracking details to determine if you parcel has been received by Luscaro. We cannot provide you with information about this before your package has been fully processed.

Once your return shipment has been received by Luscaro your refund will be initiated within 3-7 working days*

• When Luscaro receives your return shipment, your shipment will be processed
• Processing time is approximately 3-7 working days
• You will receive a REFUND notification once your parcel has completed processing

Important Information:

• We do not send a message to confirm the receipt of your return shipment**
• During processing time, your return shipment goes through quality control
  
• Once the refund has been initiated your refund will soon be visible in your balance
  
• All refunds will be made to the original payment method

*During exceptional peak periods processing times may be longer.

**Please consult your tracking details to determine if you parcel has been received by Luscaro. We cannot provide you with information about this before your package has been fully processed.

Once you have received an email confirming your order, it is no longer possible to modify your order or address details. We work with an automated fulfillment partner. In order to ensure speedy delivery, orders are prepared almost instantly. 

In case you have entered a mistake in your address details, please contact our customer support.

All shipments are insured*

If the delivery of your order takes longer than indicated, we recommend checking your tracking details first.

1. Shipping Status: Delivered

If the tracking information states that the parcel has been delivered, we kindly ask you to:

• Check with other household members or living partners
  
• Ask your neighbors if they may have received the parcel on your behalf
  

If the parcel cannot be located, please contact our customer support. We will initiate an investigation with the shipping carrier.

These investigations can take up to two weeks.

Average resolution time: 4 days.

2. Shipping Status: No Updates / Error Code

If the tracking information has not been updated for 5–10 days or shows an error message, please contact the respective shipping company directly.

Alternatively, our customer support can also initiate an investigation with the carrier.

These investigations can take up to two weeks.

Average resolution time: 3 days.

3. Shipping Status: Returned to Sender

If the tracking details indicate that the parcel is being returned to our distribution partner, please contact our customer support.

We will investigate the reason for the return and arrange a re-shipment of the item to you.

Important Information

Please note that we cannot be held responsible for parcels that are delivered to an incorrect address or lost by the shipping carrier if the address details were entered incorrectly by the customer.

Payment Methods:

We accept Visa, MasterCard, American Express, Maestro cards, PayPal, iDEAL, Bancontact, SOFORT, Belfius, KBC/CBC (Cartes Bancaires), Giropay and EPS.

At Luscaro, we value your personal online security. We use the latest SSL encryption technology to store and safely transmit your personal and payment information through our systems. 

Website Security:

To ensure that your shopping experience is safe, simple and secure www.luscaro.de uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the internet. If SSL is enabled then you will see a small padlock at the top left of your browser. You can click on this icon to find out information about the SSL digital certificate registration. 

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

At Luscaro, we work exclusively with premium, ethically sourced fabrics that combine luxury, comfort, and durability. Our collections feature finest premium wool for warmth and breathability, soft faux fur for refined details without compromising on ethics, and high-quality cotton blends for everyday versatility.

Every material is carefully selected from trusted suppliers and refined in some of Europe’s most respected textile mills, ensuring a superior feel, lasting shape, and timeless elegance in every piece we create.

At Luscaro, every order is shipped with full tracking and regular updates, ensuring you are informed at every stage of the journey. All pieces are prepared with care and dispatched within 1–2 business days.

Within Germany, delivery typically takes an additional 3–4 business days. Across the rest of Europe, shipping requires approximately 5–8 business days, with the same meticulous 1–2 day processing time.

From our atelier to your door, we aim to deliver not just garments, but an experience, promptly, securely, and without shipping costs.

Wool clothing is prized for its natural warmth, long-lasting quality, and refined look. With the right care, these garments can serve you well for many years.

Hand Wash: Fill a basin with cool water and a mild detergent. Let the item soak for 10–15 minutes, gently move it through the water, rinse thoroughly, and remove excess water by pressing, never wringing. Dry flat in the open air, away from direct heat or sunlight.

Storage: Keep wool pieces in a cool, dry environment. Add cedar blocks or dried lavender to help protect against moths.

Pilling: Use a fabric shaver or sweater stone to remove any small fiber balls.

Care Reminders:

• Treat small marks with spot cleaning.
• Avoid hanging wet wool or using bleach.
• Machine washing is not recommended. If you must, select a delicate cold cycle and dry the garment flat.