Terms & Conditions

Operator / Seller: Luscaro (“we”, “us”, “our”)
Owner/Legal Representative: Luscaro
Registered Address: Gerichtsweg 116, 52355 Düren, Germany
Email: service@luscaro.de • Phone: +49 151 56382635
VAT status: Small-business under § 19 UStG (no VAT shown).
Store platform: Shopify Inc., 151 O’Connor Street, Ottawa, ON, K2P 2L8, Canada.

1. Scope

These Terms & Conditions (“T&Cs”) govern all sales contracts concluded via our online shop Luscaro. They apply to consumers and entrepreneurs. A consumer is any natural person acting for purposes predominantly outside their trade or profession; an entrepreneur is a person or entity acting in the course of business.

2. Product Presentation & Contract Conclusion

2.1 Product listings are invitations to treat, not binding offers.
2.2 By completing checkout and clicking the final order button, you submit a binding offer for the goods in your cart.
2.3 We may accept your offer within five (5) days by (i) order-confirmation email, (ii) dispatch of goods, or (iii) a payment request after your order. The contract is concluded when the first of these events occurs.
2.4 Contract text is stored by us and sent to you by email.
2.5 Contract language: English (optionally German if offered).
2.6 Before submitting your order, you can identify and correct input errors using the preview and your browser functions.

3. Prices, VAT, Shipping Costs

3.1 All prices are in Euro. No VAT is charged pursuant to § 19 UStG (small-business regulation).
3.2 Shipping costs and any surcharges are displayed during checkout and on the Shipping Policy page.

4. Payment

4.1 Accepted methods are shown at checkout (e.g., Shopify Payments/Stripe, PayPal, Klarna, credit/debit card, SEPA).
4.2 For prepayment/bank transfer, payment is due immediately after contract conclusion unless otherwise agreed.
4.3 Payments are processed by third-party providers under their terms; security measures (e.g., 3-D Secure) may apply.

5. Delivery, Availability & Transfer of Risk

5.1 We deliver to the delivery address you specify within the delivery area stated on the product or Shipping pages (EU-wide as standard).
5.2 Estimated delivery times are shown on the respective product page and at checkout.
5.3 If an item becomes unavailable through no fault of our own despite a specific cover transaction, we may withdraw. We will inform you promptly and refund without delay.
5.4 Consumers: risk transfers on handover of the goods to you or your recipient. Entrepreneurs: risk transfers on delivery to the carrier.
5.5 Self-collection is not available unless expressly stated.

6. Retention of Title

We retain title to delivered goods until full payment of the purchase price.

7. Right of Withdrawal (Consumers)

Consumers enjoy a 14-day statutory right of withdrawal for distance contracts. Details, exclusions and the model form are set out in our Return & Withdrawal Policy, which forms part of these T&Cs.

8. Legal Warranty (Gewährleistung) & Guarantees

8.1 Statutory rights for defects under German law apply.
8.2 Consumers: limitation period is 2 years from delivery.
8.3 Entrepreneurs: limitation period is 1 year from delivery; statutory recourse claims remain unaffected.
8.4 We may choose the type of subsequent performance for entrepreneur customers (repair or replacement).
8.5 Limitations do not apply to damage claims for injury to life, body or health, intent/gross negligence, fraudulent concealment, the Product Liability Act, or mandatory updates for goods with digital elements.

9. Liability

We are liable without limitation for intent and gross negligence, injury to life, body or health, and under the German Product Liability Act. For simple negligence, we are liable only for breach of material contractual duties (Kardinalpflichten) and limited to foreseeable, typical damage.

10. User Accounts & Fair Use

Keep your account data confidential and accurate. We may refuse or cancel orders for legitimate reasons (e.g., suspected fraud, abuse, legal restrictions) and will notify you where possible.

11. Data Protection

Processing of personal data is described in our Privacy Policy (GDPR-compliant). It includes the controller, purposes, legal bases, retention, transfers to third countries (e.g., Shopify/Stripe), and your GDPR rights.

12. Online Dispute Resolution & Consumer ADR

The EU Commission ODR platform: https://ec.europa.eu/consumers/odr.
We are neither obliged nor willing to participate in consumer ADR proceedings before a dispute resolution body.

13. Applicable Law & Jurisdiction

German law applies, excluding the UN CISG. For consumers, mandatory consumer protection of your habitual residence remains unaffected. For entrepreneurs, exclusive jurisdiction is our registered seat.

14. Severability & Changes

If any provision is invalid, the remainder remains effective. We may update these T&Cs for future transactions; the version at the time of order applies to that order.

Last updated: 05.09.2025