Shipping policy

1. Delivery Area

We deliver within Germany and the European Union. For deliveries to other countries, please contact us at service@luscaro.de.

2. Processing & Delivery Times

Orders are processed within 1–3 business days after payment confirmation (Mon–Fri, excluding public holidays).
Estimated transit times: Germany 2–5 business days; EU 5–10 business days. Actual times depend on carrier and destination.

3. Shipping Costs

Shipping fees are displayed at checkout based on destination, weight and service. We offer free standard shipping.

4. Customs, Duties & Taxes

Deliveries outside the EU may be subject to import duties/taxes payable by the recipient. We have no control over such charges.

5. Delivery Issues

If a parcel is undeliverable or unclaimed and returned to us, we can re-ship at your request (additional postage applies) or refund the order price minus outbound postage (where charged). Report lost/damaged parcels within 7 days of the expected delivery date; keep packaging for claim assessment.